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Legal

Terms of Service

Last updated: September 11, 2026

1. Who these terms are between

Intonality is operated by Intonality SIA, a company registered in Latvia ("we", "us"). These terms apply to everyone who uses intonality.com, whether as a visitor, an artist submitting music, or a curator reviewing it. By using the site you agree to them. If you do not agree, do not use the site.

Our Privacy Policy and Cookie Policy are part of these terms.

2. Accounts

  • You must be at least 13 to have an account, and at least 18 to buy a campaign or to receive payouts as a curator.
  • Give us accurate information and keep it up to date. One account per person; a business may operate one account for its artists.
  • You are responsible for what happens under your account. Keep your password private and tell us straight away if you think someone else is using it.
  • If you buy a campaign without registering, we create an account for you from your checkout email and send you a sign-in link. These terms apply to that account.

3. What the service is

We run a platform where artists pay to have a track sent to a selection of Spotify playlist curators, and where each curator replies with a decision and written feedback. We also publish completed campaigns on a public campaign board, and we run a small network of playlists ourselves.

What you buy is the review service: a set number of curator replies with feedback within the campaign period. You are not buying playlist placements, streams or followers. Curators decide independently whether to add a track. Any placement is at the curator's discretion and for the time the curator chooses.

4. Submitting a campaign

When you submit a track you confirm that:

  • you own the track or are authorised by the owner to submit it, including the recording, the composition and the artwork;
  • the information you give about the track, including its genre categories and tags, is accurate;
  • you understand that your selected genres determine which curators may receive the track, and that inaccurate choices can route it to unsuitable curators who may decline it for being the wrong genre;
  • you allow us to store the audio file, stream it to the assigned curators and, for public campaigns after release, on the campaign page, and to analyse it to match it with suitable curators;
  • you understand that every curator reply, including declines, will be shown to you and, for public campaigns, to everyone.

Campaigns start once payment is confirmed and curators are assigned. A campaign is complete when the number of replies included in your package has been received or the campaign period ends.

5. The public campaign board

  • The "public campaign page" option is on by default when you submit. You can turn it off on the submission form, and you can make a public campaign private later from your campaign page.
  • A public campaign becomes visible only when it is complete. From then on the page is open to anyone and may be indexed by search engines. It shows the track, artist name, artwork, your campaign notes, every curator's decision and feedback in full, your ratings and replies to curators, and comments.
  • By keeping a campaign public you grant us a non-exclusive, worldwide, royalty-free licence to display the campaign details, artwork and, after release, a stream of the track on the board, in board feeds on our site, and in previews and links to those pages, for as long as the campaign is public.
  • Private campaigns are shown only to you, the assigned curators and our staff.
  • Once something has been public, copies made by search engines or other people may remain after you make it private. We cannot remove those.

6. Comments and conduct

Logged-in users may comment on public campaigns and rate or reply to curators. Comments are public and carry your display name. You must not post anything that is unlawful, abusive, defamatory, spam, advertising, or that discloses someone's private information. Links and posting frequency are limited automatically for newer accounts. We may remove content, restrict or close accounts, and act on reports at our discretion. Other users can report comments; we review reports but do not promise a particular outcome or timeline.

Across the platform you must not harass curators, artists or staff; submit music you have no rights to; try to influence curator decisions outside the platform; create fake accounts; scrape the site; or interfere with its security or operation.

7. Curator reviews

Reviews are the personal opinion of the curator who wrote them. We do not check them for accuracy and we do not adopt them as our own view. We use automated tools, including AI models, to translate feedback, to detect spam, and to assess playlists. Feedback may be edited or removed if it breaks these terms. If you believe a review is abusive or clearly not about your track, report it and we will look at it.

8. Prices, payment and refunds

  • Prices are shown in US dollars before you pay. Payment is taken by Stripe when you place the order. We issue an invoice to the billing details you give; for customers in Latvia and the EU the invoice shows VAT as the law requires.
  • Because curators are assigned and start reviewing as soon as payment is confirmed, the campaign fee is not refundable once the campaign has started, except as set out here.
  • If, by the end of the campaign period, your campaign has received fewer replies than your package includes, we will either extend the campaign or refund the price of the missing replies in proportion to the package price, at our choice.
  • If a technical fault on our side stops a campaign from running, we refund it in full.
  • Placements, streams, followers or any specific result are never guaranteed and are not grounds for a refund.
  • Consumers in the EU normally have a 14-day withdrawal right for online purchases. By asking us to start your campaign immediately you agree that we begin the service at once and that you lose the withdrawal right once the campaign has started.

9. Curators

Joining and staying eligible

  • You apply with the Spotify account that owns your playlists. Playlists must have at least 1,000 followers and show real listening activity; we assess this from Spotify data and our own estimates and may exclude playlists that do not qualify, at our discretion.
  • You must review the tracks assigned to you within the time shown in your dashboard and give honest, specific written feedback in your own words. You must not accept a track you do not intend to add, add it for a shorter time than you stated, or ask artists for anything outside the platform.
  • Bought followers, bot streams, playlist swaps or any manipulation of Spotify metrics end your participation and forfeit unpaid earnings.
  • Your name, image, playlists, statistics and every review you write are public on your curator page and on public campaigns.

Earnings and payouts

  • You earn a fixed amount per completed review as shown in your dashboard. Earnings can be withdrawn once your balance reaches $20.00. Payouts are made by bank transfer through Wise, in the currency of your bank account; Wise's fees and exchange rate apply and are deducted from the amount.
  • You must give accurate legal, address, tax and bank details. We may hold a payout until details are verified and reject requests we cannot pay. If Wise cannot pay to the details you gave, we tell you and you can correct them.
  • You are responsible for all taxes on your earnings in your own country. We do not withhold tax unless the law obliges us to.
  • Earnings are forfeited if your account is closed for breaking these terms.

Self-billing agreement

  • Intonality SIA issues invoices on your behalf, as the supplier, for each payout ("self-billing"). You accept every invoice issued this way as if you had issued it yourself, and you agree not to issue your own invoice for the same payment.
  • You will check each invoice and tell us within 14 days of any error.
  • EU curators: the reverse charge under Articles 44 and 196 of Council Directive 2006/112/EC applies; you account for VAT in your own country. Latvian curators are invoiced under Latvian VAT rules. Curators outside the EU are invoiced without VAT.
  • Each invoice states that it is a self-billing invoice issued by the platform on behalf of the supplier and the VAT note that applies to you.

10. Intellectual property

  • You keep all rights to your music, artwork and text. You give us only the licences described in sections 4 and 5, and curators only the right to listen for review and to add your track to their playlists.
  • Curators keep the rights to their feedback and grant us a perpetual, worldwide, royalty-free licence to show it to the artist and, for public campaigns, on the board.
  • The platform, its design, software, data and text are ours. Do not copy, scrape or reuse them without permission.

11. Availability and changes

We aim to keep the site available at all times but do not guarantee it. We may change, suspend or withdraw features, and we may change these terms. For material changes we will email account holders or show a notice on the site at least 14 days before they take effect, unless the change is required by law. Continuing to use the site after that date means you accept the new terms.

12. Closing accounts

You can close your account at any time through the contact page. Running campaigns are completed first; public campaigns become private when the account closes. We may suspend or close accounts that break these terms, and we may keep records we need for accounting, disputes or legal reasons.

13. Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, for lost profits or streams, for curators' decisions or opinions, or for what other users post. For any claim connected with a campaign, our total liability is limited to the amount you paid for that campaign; for curators, to the earnings due for the review in question. Nothing in these terms limits liability that cannot be limited by law, including consumer rights that apply to you.

14. Law and disputes

These terms are governed by the laws of Latvia. Disputes are heard by the courts of Latvia, except that consumers in the EU may also use the courts of their own country and the EU online dispute resolution platform. We would rather sort things out directly, so please contact us first.

15. Contact

Questions about these terms go through the contact page. Intonality SIA, Latvia.